We aim to ensure that you are happy and satisfied with your purchase from Optifashion.
We do understand that sometimes a product may not be exactly what you expect it to be. In this unlikely event, we invite you to review the following Return and Refund policy:
1. Products can be returned within 30 days from the date of delivery.
2. Items must be returned unworn, unscratched and in the same sellable condition as they were purchased along with their original packaging. If these conditions are not met, upon receipt of your returned item, sadly we will not be able to process your refund. You are then entitled to request the item to be returned to you. Shipping costs will be at your expense.
Refunds will be processed as per below:
i.For sunglasses, optical frames and stock contact lenses: we will issue a refund of a value of 100% of the price you paid. The refund will be credited back into the same credit card you used to pay your original purchase within 10 working days from the return date. If you paid by Cash on Delivery, you will receive an e-voucher of the same value of your original purchase to be used in Optifashion.com within 12 months.
ii.For optical lenses and custom-made contact lenses: we will issue a refund of a value of 50% of the price you paid. The refund will be issued in the form of an e-voucher to be used in Optifashion.com within 12 months. Please note, if any optical lenses or custom-made contact lenses are defected or they do not correspond to the ones you ordered; you will be fully refunded.
We do not process any exchange but,in case you wish to change your purchase with a different item, we invite you to first process the return and then proceed with a new purchase.
To initiate a return you just have to send an email to [email protected] and our Customer Service will arrange for a pick up via our partner courier service.