Delivery/Shipment

We are currently shipping within  the UAE only. More countries will come soon.

Aramex is our courier partner and covers most of the country on a daily basis with the exception of a few areas where the service could be less frequent.

A list of areas not served on daily basis can be found below. *

  Shipping time

Your order will be delivered within 2-4 working days. For optical lenses or custom-made contact lenses we require an additional (maximum) 6 working days and our team will be in touch with you to give you all the related details.

  Delivery time

Our courier operates 6 days a week (Saturday to Thursday) and delivers between 8am and 6pm in business areas and between 10am to 8pm in residential areas. They will be in touch with you to coordinate the delivery.

  Shipping/return charges 

All our shipments and returns within the UAE are totally free of charge.

  Order tracking

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved you can track its status from your Optifashion Account Dashboard.

  Order cancellation

As your purchase will be prepared quickly for dispatch, please contact us as soon as possible should you wish to cancel or make any changes to your order. In case your order has already been picked up by the courier, no need to worry because we offer a Free Return service.

For a customized item (optical lenses or custom-made contact lenses) we can only accept cancellations within 12 hours after your order has been placed.  You can find further information in our Return and Refund Policy.

  Import duties

All our orders are dispatched from our facilities in the UAE, so no additional import duties are required. The price you see is the price you pay.  We don’t like hidden surprises.

 

*The Below list of areas is not to be considered fully comprehensive and it might be changed by Aramex without notice. We suggest you contact Aramex directly for an updated list:

Abu Dhabi:

Musaffah, GAMCO (Gulf Aircraft maintenance co), Airport terminal 1, After airport site office, Al bahia, Al Khatam, Al Khazna, Al Raha, Al Rahba, Al Saad, Al Samha, Al Sila, Al Watba, Areas starting with telephone number 51******, Bainoona, Baniyas, Beda Zayed, Buhasa, Ghayati, Habshan, Jabel Dhana, Journ ya Four, Liwa, Madinat Zayed City, Mafraq, Mirfa, Mohd Bin Zayed City, Ruwais, Sahamah, Sila, Suwehan, Tarif, Taweelah, Yahar, Asab, Yas Island, Gandoot, Sir Baniyas, Guwaifath, Das Island, Musaffah-ICAD City 2, Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp).

Deliveries cannot be made to islands that come under Abu Dhabi jurisdiction, all security-controlled zones and defense areas. As an alternative arrangement, these shipments can be held at the Aramex Abu Dhabi office for the consignee’s collection between 07:30 to 19:30 hrs.

Al Ain/Ajman/Umm Al Quwain/Fujairah/Ras Al Khaimah vicinity:

Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp) , Adan, Al jeer, Shamm, Khath, Burairath, Siji Al Hail (crushers/dusan site), Shahma residential area (Dhaid).